Refund and Returns Policy

Overcomer Wellness Hub

Last Updated: 06/30/26

Overview

At Overcomer Wellness Hub, we take pride in offering custom-designed and carefully curated products that support your wellness and lifestyle journey. Because many of our items are made to order or fulfilled through trusted partners, we’ve designed our return and refund process to be fair and transparent for both our customers and our business.

📦 Returns Eligibility

We accept returns only under the following conditions:

✔ The item arrived damaged or defective

✔ The item received is incorrect (wrong product, size, or design)

✔ The product has a manufacturing error

🚫 We do NOT accept returns for:

. Buyer’s remorse or change of mind

. Incorrect size selection (please review size charts carefully)

. Minor variations in color or design due to screen differences

. Custom or personalized items (unless defective)

⏳ Return Request Timeframe

Customers must contact us within 7 days of delivery to request a return or report an issue.

Requests submitted after this timeframe may not be eligible.

📸 Proof of Issue

To process your request, please provide:

Clear photos of the product
Description of the issue
Order number

This helps us resolve your request quickly and accurately.

💰 Refunds

If your return is approved:

You may receive a replacement product OR
A full or partial refund, depending on the issue

Refunds will be issued to your original payment method within 5–10 business days after approval

🔁 Exchanges

We only offer exchanges for:
✔ Damaged items
✔ Incorrect items received

We do not offer exchanges for size or preference changes.

🚚 Return Shipping

If the product is defective or incorrect → We cover the return/replacement cost
If return is not approved → customer is responsible for shipping

In many cases, you may not need to return the item, depending on the situation.

🧾 Order Cancellations

Orders may be canceled within 12 hours of purchase.

After this time, orders may already be in production and cannot be canceled.

⚠️ Non-Returnable Items

The following items are non-returnable unless defective:

Custom-designed / print-on-demand products
Personalized items
Clearance or final sale items

📬 How to Start a Return

Please contact us at:

📧 admin@overcomerwellnesshub.com
Include:

Your order number
Description of the issue
Photos (if applicable)

We will respond within 24–48 hours.

💡 Our Commitment

At Overcomer Wellness Hub, we are committed to making sure you are satisfied with your purchase. While our policies are in place to maintain fairness, we always strive to resolve issues with care, respect, and professionalism.

✨ Closing Statement

Your experience matters to us. If something isn’t right, we’re here to help—because at Overcomer Wellness Hub, we believe in supporting you every step of your journey.